Call centres operate 24/7. Chairs are used by various people during a 24 hour period and employees often have long shifts and short breaks meaning the chair works harder than any other office chair around. Because of the long hours, call centres need to provide ergonomic workstations.

An agent has a job that naturally exposes them to postural strain, so ergonomic workstations are a basic requirement.

When chairs are shared, it is important that the following properties are kept in mind:

1. The chair needs to be hardwearing. The ideal chair for a call centre set-up needs to be strong. It needs to be made from long-lasting materials and also allow for 150Kg weights. If the chair is not made for 120+ kg it will deteriorate quickly when a tall or overweight person needs to use this. With the high attrition rates of call centres, it is better to err on the safe side and get a chair that will last no matter what it is subjected to.

2. Versatility and Adjustable sections. Any reputable ergonomic chair will be adjustable, however it is important that adjusting your chair keeps it stable and strong anyway. Every person needs different settings, so make sure the chair is easily adjustable and the nuts and bolts are strong enough to be adjusted often if not continuously without breaking. 

So if you’re looking to buy your call centre chairs, resist the temptation to make a saving. Go for the strong top of the range. It will be cheaper in the long run and will make your agents healthier and therefore happier.